Privacy Policy

1. Introduction & Overview

Builder Monkey ("we", "us", or "our"), operated by Builder Monkey Web Services Private Limited, is committed to protecting your privacy and handling your personal and business data with transparency and care.

This Privacy Policy applies to our website (https://www.buildermonkey.com), our communication channels (including WhatsApp, phone and email), and the custom software development, digital marketing, SEO, advertising and automation services we deliver.

2. Information We Collect

We collect information in two ways: directly from you, and automatically when you use our website.

Information You Provide to Us

• Contact form submissions: your name, email address, phone number (optional), the service you are interested in, and the message you write.
• Calls, WhatsApp and email: your contact details and anything you share when you message or speak to us, including details of your project, business problems, goals and budget.
• Client access details: where you become a client, access credentials, ad account IDs or hosting details that you choose to share so we can deliver the contracted work. These are handled under confidentiality terms.

Information Collected Automatically

• Device and log information: IP address, browser type, operating system, referring page and timestamps.
• Usage data: pages viewed, links and buttons clicked, and how you arrived at our site (for example from an advertisement or a search).

3. How We Use Information

We use personal data only for legitimate business and service purposes, including:

• Replying to inquiries, booking calls and preparing proposals or audits.
• Designing, building and supporting software, websites and marketing campaigns for our clients.
• Sending project updates, invoices and performance reports.
• Measuring how our website and advertising perform, and improving them.
• Preventing spam and fraud, keeping our systems secure, and meeting legal obligations.

4. Consent & Applicable Law

We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with its related rules. Where we rely on your consent, for example when you submit a contact form or ask us to contact you, you may withdraw it at any time by contacting us using the details in section 13.

Where we provide services to clients outside India, we also handle personal data in line with any data protection laws that apply to those engagements.

5. Information Sharing & Disclosure

We do not sell, rent or trade your personal data.

We share information only with service providers who help us run the website and deliver our work, and only as needed:

• Email and communication providers: messages sent through our contact form are delivered to our team by email through Google (Gmail), and WhatsApp is operated by Meta.
• Hosting and infrastructure providers: companies that host and deliver our website and applications.
• Analytics and advertising platforms: Google and Meta, as described in section 6.
• Professional advisers and authorities: accountants, lawyers, or government and regulatory bodies where the law requires it.

6. Cookies & Tracking Technologies

Our website uses the following third-party tools, which may set cookies or collect usage data:

• Google Analytics 4 (Google tag): measures visits, pages viewed and how visitors reach the site. Google provides a browser add-on to opt out: tools.google.com/dlpage/gaoptout.
• Meta Pixel: measures the results of our Facebook and Instagram advertising and helps us show relevant ads. You can control ad personalization in your Meta ad preferences.

You can block or delete cookies in your browser settings, or use a content blocker. The website works without them, although some measurement will be affected.

7. Where Data Is Processed

Some of the providers named above, including Google and Meta, process data on servers outside India. By using our website and contacting us, you understand that your information may be processed in other countries by these providers under their own privacy terms.

8. Data Security & Storage

We use reasonable technical and organizational measures to protect personal data, including HTTPS encryption, access controls and limiting access to the people who need it for their work.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your personal data, we will act as required by applicable law.

9. Your Rights & Choices

Subject to applicable law, you can ask us to:

• Tell you what personal data we hold about you and how it is used.
• Correct inaccurate or incomplete data.
• Delete your data or stop using it, unless we must keep it for legal reasons.
• Stop marketing messages at any time, by replying "stop" or contacting us.

To make a request, contact us as described in section 13. We may need to confirm your identity first.

10. Data Retention

We keep personal data only as long as needed for the purposes in this policy, to deliver and support our services, to resolve disputes, and to meet tax and legal requirements. When it is no longer needed, we delete it or anonymize it.

11. Children's Privacy

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top shows when it last changed. Significant changes will be reflected on this page.

13. Contact & Grievances

For privacy questions, data requests, consent withdrawal or complaints, write to us with the subject line "Privacy request" and we will respond as required by applicable law.